Support, upgrade and download policy

When you purchase from us you will receive 1 year of support and upgrades. This means that any upgrades released within a year of purchase will be available free of charge. After the year has expired you will need to pay for an upgrade. The cost of an upgrade may vary but usually we offer a generous 50% discount against the full license price. When you purchase an upgrade you will receive another 1 year of support and free upgrades. To obtain the discounted upgrade and extra license pricing you must login to your account. We do not offer refunds where new licenses are purchased instead of upgrades or extra licenses at the discounted price but at our discretion we may offer a credit against further purchases.
You can download your original purchase and any free upgrades released during your support period by logging in to the support area using the login details we provide when you purchase. This service is available outside of your support period as well.

Support is provided via email only. We do not provide telephone support as this would increase dramatically the cost of our products. In general we answer emails within a few hours if we receive them during UK business hours but please allow 24 hours. If you do not receive a reply within 24 hours this almost certainly means our reply has been spam filtered so check your spam folder and ensure that is white listed. Some ISP's delete emails they have flagged as spam so in this case we would advise contacting us from an alternative email and including a telephone number in case of further problems.

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